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Customer Service Representative - Operational
We’re looking for a person who will serve as the point of contact for in state and out of state visitors, in the Santa Fe Visitor Information Center. The incumbent will provide information to visitors in an informed and professional manner while promoting the natural beauty of the state, attractions, events, monuments, museums, historic sites and cultures. The incumbent will be responsible for providing customer service, will manage inventory of literature and provide essential support during the supervisor's absence.
The incumbent will provide tourism information in person, via phone, via email and mail to promote New Mexico to visitors. The incumbent also will utilize resources to help answer tourism related questions, keep brochure racks stocked and in order, perform daily and monthly clerical and office duties using computer technology which will include keeping daily logs and the monthly visor count.
Marketing Communications Specialist
We’re looking for a person who can manage the voice of the New Mexico Tourism Department. The person who fills this position will manage the bulk of the marketing team’s external communications, which fall into three main buckets: social media, email marketing, and site copy.
NMTD’s editor will spend about 30% of his or her time managing the social media accounts for the department. This includes a regular posting schedule dictated by analytics and best practices, monitoring social conversation, and providing customer service to locals and travelers alike. The job will require about 30% attention to creating an email marketing schedule as well as a strategy for frequency and audience. The final 40% of this job is dedicated to improving and editing existing site copy, as well as writing original pieces as dictated by marketing and public relations priorities.